1. Return Eligibility
- Returns are accepted within [7] days of delivery.
- The product must be unused, unopened, and sealed in its original packaging.
- Original receipt/order number is required for all return requests.
- Due to hygiene and safety reasons, opened or used skincare products cannot be returned or exchanged, unless the product is defective, damaged, or incorrect.
1. Return Eligibility
- Returns are accepted within [7] days of delivery.
- The product must be unused, unopened, and sealed in its original packaging.
- Original receipt/order number is required for all return requests.
- Due to hygiene and safety reasons, opened or used skincare products cannot be returned or exchanged, unless the product is defective, damaged, or incorrect.
2. Damaged, Defective, or Wrong Items
If you receive a damaged, expired, defective, or incorrect item:
- Contact us within [24–48] hours of delivery
- Share clear photos/video of the product, packaging, and shipping label
- Our team will verify the claim and arrange a replacement or full refund
- 📩 Email: [Email Address] | 📱 WhatsApp: [Number]
3. Non-Returnable Items
The following items cannot be returned:
- Opened or used skincare products
- Sale, clearance, or discounted items
- Products purchased in promotional bundles/combos (unless defective)
- Gift cards
4. Refund Process
The following items cannot be returned:
- Once your return is received and inspected, we will notify you of the approval status via email/WhatsApp.
- Approved refunds are processed within [5–7] business days..
- Refunds are issued to your original payment method, or as store credit if COD was used.
- Original shipping charges are non-refundable, unless the return is due to our error (wrong/damaged item).
5. Exchanges
- Exchanges are only offered for damaged, defective, or incorrect items. email/WhatsApp.
- If you’d like a different product instead of a refund, mention this while submitting your return request.
6. How to Request a Return or Refund
We retain your personal information only as long as necessary to fulfill orders, comply with legal obligations, and maintain business records.
- Email us at [Email Address] or message us on WhatsApp [Number].
- Include your order number, product name, and reason for return
- Attach photos (if item is damaged/defective/incorrect)
- Attach photos (if item is damaged/defective/incorrect)
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications at any time
- To exercise these rights, contact us at [Email Address].
8. Children's Privacy
Our products and website are not intended for children under [13/18] years of age. We do not knowingly collect data from minors.
9. Changes to This Policy
Fiora Beauty may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
- Email: [Email Address]
- WhatsApp: [Number]
- Address: [Business Address]