1. Information We Collect
Personal details: Name, email address, phone number, shipping and billing address
- Order information: Purchase history, order details, and securely processed payment information.
- Skin preferences: Skin type or concerns you share with us for personalized product recommendations
- Technical data: IP address, browser type, and browsing behavior on our website (via cookies)
2. How We Use Your Information
We use your information to:
- Process, confirm, and deliver your orders
- Communicate order updates via SMS, email, or WhatsApp
- Respond to customer service inquiries
- Improve our website, products, and overall shopping experience
- Prevent fraud and ensure secure transactions
3. Sharing of Your Information
Fiora Beauty does not sell, rent, or trade your personal information to third parties. We may share limited data with:
- Courier/delivery partners — to fulfill and deliver your order
- Payment processors — to securely complete transactions
- Legal authorities — only if required by law
4. Cookies
Our website uses cookies to enhance your browsing experience, remember your cart, and understand site traffic. You can disable cookies anytime through your browser settings, though some features may not work as intended.
5. Data Security
We use industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of online transmission is 100% secure, and we encourage you to keep your account details confidential.
6. Data Retention
We retain your personal information only as long as necessary to fulfill orders, comply with legal obligations, and maintain business records.
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications at any time
- To exercise these rights, contact us at [Email Address].
8. Children's Privacy
Our products and website are not intended for children under [13/18] years of age. We do not knowingly collect data from minors.
9. Changes to This Policy
Fiora Beauty may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
- Email: [Email Address]
- WhatsApp: [Number]
- Address: [Business Address]