Orders & Payment
How do I place an order?
Simply browse our products, add your favorites to the cart, and checkout. You’ll receive a confirmation once your order is placed.
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What payment methods does Fiora Beauty accept?
We accept [Cash on Delivery (COD), bank transfer, and card payments]. Choose your preferred option at checkout.
💳 Secure Payments
💵 Cash on Delivery
🏦 Bank Transfer
💳 Visa / MasterCard
Can I cancel or modify my order after placing it?
You can request a change within [2–4] hours of placing your order by contacting us at [Email/WhatsApp]. Once shipped, orders cannot be modified.
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Do you offer Cash on Delivery (COD)?
Yes, COD is available
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Shipping & Delivery
How long does delivery take?
Orders within [City] are delivered in [1–3] business days. Nationwide delivery takes [3–7] business days.
How much are the shipping charges?
Shipping is [PKR amount], and free on orders above [PKR amount].
How can I track my order?
Once your order ships, you’ll receive a tracking number via SMS/WhatsApp/email.
Do you deliver internationally?
Yes, we ship to select countries / Currently we only deliver within Pakistan.
Returns & Refunds
Can I return a product if I don't like it?
Due to hygiene reasons, opened or used skincare products cannot be returned unless damaged, defective, or incorrect. Unopened products can be returned within [X] days.
What if I receive a damaged or wrong item?
Contact us within [24–48] hours of delivery with photos of the product, and we’ll arrange a replacement or refund.
How long does a refund take?
Approved refunds are processed within [X] business days to your original payment method.
Product & Skincare
Are Fiora Beauty products suitable for sensitive skin?
Most of our products are formulated to be gentle, but we always recommend a patch test 24–48 hours before first use, especially for sensitive skin.
Are your products cruelty-free?
Yes, Fiora Beauty is 100% cruelty-free and not tested on animals
Are your products suitable for all skin types?
Yes, our range is formulated for all skin types / Please check individual product descriptions, as some items are targeted for specific skin types like oily, dry, or combination skin.
Do Fiora Beauty products contain parabens or harmful chemicals?
Our products are paraben-free and made with skin-friendly ingredients. Full ingredient lists are available on each product page.